Delivery Information

Delivery Policy


Carriers

All orders sent to Great Britain (England, Scotland and Wales, plus the Channel Islands and Isle of Man) will be sent via Royal Mail.


Due to changes since Brexit and the implementation of the Windsor Framework, I cannot currently send plants to private customers in Northern Ireland. I sincerely apologise and am working with couriers and Plant Health to try to find a way to do this. If you have any questions about this, please don’t hesitate to contact me.


Delivery rates

RegionUp to £65£65 up to £150£150+
Great Britain - Royal MailTracked 24: £5
Special (next day): £9
Tracked 24: FREE
Special (next 

day): £4
Special (next day): FREE


Dispatch 

As I’d hate for plants to sit in a warehouse over the weekend, I only get plants collected on Monday, Tuesday and Wednesday. I pack plants the night before. This means that if you place your order from Wednesday to Sunday your parcel will be shipped the following Monday to Wednesday. Please be aware of this when you place your order. If you have any special requests please contact me and I will do my best to accommodate you.

I aim to dispatch on my next posting day but please note this is entirely dependent on volume of orders (I am a very small business!). At busy times it may take me an extra day or two.

Once your parcel is collected I will send you an email with your tracking information. You will also receive an email from Royal Mail and this will have additional delivery options.


Adding items to an order that hasn’t dispatched

I’m happy for you to add items to an order that hasn’t yet dispatched. At checkout please select ‘Click and Collect’ from the ‘Delivery Country’ drop down (see image below). Or contact me and I'll happily refund any duplicate postage charged.

Image showing 'Click and Collect' selected from 'Delivery Country' at checkout


The weather

I think we probably all know that plants are living things. And the type of plants we love can be very fussy living things. Where temperatures are too low or too high I will suspend posting. I will announce this on a banner on the website. If you’re awaiting dispatch I’ll email you and keep you updated.

During warmer periods and during the colder months I will use thermal wrapping and a heat pack where appropriate.


Collection in person

Unfortunately it’s not possible for you to collect your orders at the moment. You’d scare my cat, Radish.

My geriatric cat, Radish