Refund and Returns Policy
Refund and Returns Policy
I want you to be absolutely delighted with your order. If you’re not, then I sincerely apologise. Put simply, please contact me immediately and I will do all that I can to rectify the situation up to and including a refund or replacement.
UK consumer law excludes plants from some consumer protections due to their perishable nature. However, I’m happy to offer a refunds policy over and above what is required by law because I am confident in what I’m selling and I want you to be happy with your order.
1. If you change your mind
1.1 If you change your mind before your order is dispatched, just contact me and I will cancel and refund immediately (note it can take up to 5 days for the refund to be processed to your original payment method).
1.2 If you have received your parcel and change your mind, I’m happy for you to send the plant back to me in the condition you received it (it must not have been cut or repotted). If you wish to return a plant, please contact me first and return the plant within 7 days of receipt. Please ensure that you pack the plant carefully. You will need to pay for the cost of returning the plant (the delivery service should be the same as that used when the plant was sent to you). If the plant is received in the same condition you received it then I will issue a full refund.
2. If a plant has been damaged on its way to you
2.1 I pack extremely carefully and have received excellent feedback but plants are fragile (and some are trickier than others to pack). If you have received your plant and it has been damaged in transit then I sincerely apologise. The odd scratch or fold is to be expected but I want you to be happy with your plants. Please contact me immediately and send photos and/or a video, ideally including the packaging. This will allow me to not only assess the damage but learn from my mistakes to improve packing in future. I will work with you to agree on a solution, up to and including a full refund or replacement if available. If I request that you return the plant to me please pack carefully to limit any further damage. I will send you a postage label for the return. Once I've received the plant I'll issue your refund.
3. If a plant declines in its first week with you
3.1 Some plants are tricksy. Especially some of the ones that are dear to us Anthurium enthusiasts. If you are at all unsure about how to take care of the plants you buy from me please contact me and I’ll be happy to answer any questions. There is an article on my blog on seed care and you’ll receive a link to it with your order.
3.2 On receipt of your plant I advise you not to repot it for at least 7 days; your new plant has already had a stressful journey and needs time to settle into its new environment. If you do repot it, please be aware I won't be able to refund if it declines. I would advise that you keep all new tropical plants in higher humidity and keep them warm with indirect light to allow them to settle. Then introduce them slowly to your home. Just like a new pet.
3.3 Some Anthurium are more finicky than others and some yellowing of older leaves is to be expected. Please contact me if you are worried and I will try to guide you.
3.4 In the unlikely event that your plant dies within the first week in your care I will grieve with you and offer you a refund or replacement where available.
3.5 I may not offer this guarantee on some of the most diva-like plants I have for sale. Where it doesn’t apply I will let you know before you buy. N.B. this should be a clear indication that the plant is not for the faint-hearted (looking at you, debile).